Frequently asked questions
How much does delivery cost?
Delivery cost is calculated at the checkout and is dependent on the item/s you order; weight and size, as well as the country it’s being shipped to.
How long will my order take to arrive?
All orders within the UK are posted via Hermes, please allow up to 4 working days for your order to be dispatched and 2-3 days to arrive after it has been shipped. Within EUROPE, 1-2 weeks, and the REST OF THE WORLD around 3 weeks usually. All products are made to order, please allow up to 5 working days for your order to be dispatched, however it us usually much sooner.
Do you ship to my country?
We use Hermes to deliver our orders. If you are unsure whether we deliver to your country please check the Hermes website - https://support.myhermes.co.uk/app/answers/detail/a_id/430/~/delivery-locations
Can i return/exchange my item?
You can return your item as long as the item is still in unworn, clean, resalable condition with tags still intact, please contact us via email to arrange a return/exchange. By Laura Ella is unable to provide postage fee's for returns.
I can't see the item i wanted in stock?
Each item is made to order but no two are the same as they are hand printed and stock is sourced from deadstock or vintage. If you cannot see the item you like listed on the website please feel free to contact us via email or social media, the links are at the bottom of the page.
What are the clothing sizing like?
All products are sourced from deadstock or vintage meaning that no two are the same. if you are unsure of what size you'd like to purchase please feel free to contact us via email or social media with your measurements and desired fit and we can help.
What is the quality of the clothing like?
As all of the products we stock are sourced from deadstock or vintage, there is a chance it may have been pre-worn. We only source the best products which we can get our hands on. Each product goes through quality checking before it is sent out for delivery.